When Six Sigma is implemented into the operations of an organization, it brings
about great improvement. However, after completion of the project, it is
necessary for ongoing improvement steps to be taken to assure the company is
able to maintain a competitive edge. The tough business conditions of today
mandate that companies stay on their toes or else they'll fall behind. Though
Six Sigma brings improvement, the final results are not always as good as
expected in terms of customer satisfaction and employee morale. This brings to
the fore that there are issues and conditions that need to be inspected in order
for there to be a continued success of the program.
The support structure for
Six Sigma deployment has to be extremely strong. It is necessary to study the
difference in the current state of the business, and the desired state. This
helps in understanding the processes that need to be changed, as well as those
that need to be improved. If the Black Belts are good but the Champion is not,
then the program may fail. A consultant may be of great help in such situations,
as they have knowledge of similar situations faced during other project
executions. A common problem of change initiatives is that improvement steps are
undertaken with an aim to complete them within a particular timeframe. The fact
is that the activities that need to be completed carefully and correctly may be
missed. This creates an illusion of a speedy job, but without achieving the
desired results. Chart a plan, sticking to it and building up momentum over time
will help ensure that growth is even.
There must be a shared common goal
among all team members in order for Six Sigma deployment to be a success. Teams
cannot bring change overnight, and thus must be able to communicate well if the
support of all is to be gained. Additionally, old procedures and controls which
inhibited progress in the former system must be eliminated altogether. If not,
then the new tools and techniques will be ineffective. These roadblocks need to
be addressed at the onset of the project. By making this a part of the process,
morale will be boosted and momentum gained.
Any initiative undertaken has to
produce measurable economic benefits. Care has to be taken to ensure that the
metrics are correlated to bottom-line results. Every large project should be
divided into smaller manageable projects. Similarly, there should be short-term
goals and wins defined that will boost the morale and confidence of the team,
and other members of the organization in the activity.
Having lots of
managers is not the answer to minimizing risk and bringing about changes in a
more efficient fashion. In order to bring change about successfully, each
project needs leaders who have the ability to transform cultures, as well as
stimulate breakthroughs. These issues have to be understood and addressed
carefully by top management, so that the expected results of change deployment
are achieved to the benefit of the organization.
没有评论:
发表评论